This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?

  • You spilled soup all over yourself at an important business event?

  • You showed up at an important meeting under or overdressed?

Let"s face it: we"ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Module One: Getting Started​

  • Workshop Objectives

Module Two: Understanding Etiquette

  • Etiquette Defined

  • The Importance of Business Etiquette

Module Three: Networking for Success

  • Creating an Effective Introduction

  • Making a Great First Impression

  • Minimizing Nervousness

  • Using Business Cards Effectively

  • Remembering Names

Module Four: The Meet and Greet

  • The Three-Step Process

  • The Four Levels of Conversation

Module Five: The Dining in Style

  • Understanding Your Place Setting

  • Using Your Napkin

  • Eating Your Meal

  • Sticky Situations and Possible Solutions

Module Six: Eating Out

  • Ordering in a Restaurant

  • About Alcoholic Beverages

  • Paying the Bill

  • Tipping

Module Seven: Business Email Etiquette

  • Addressing Your Message

  • Grammar and Acronyms

  • Top 5 Technology Tips

Module Eight: Telephone Etiquette

  • Developing an Appropriate Greeting

  • Dealing with Voicemail

  • Cell phone Do's and Don'ts

Module Nine: The Written Letter

  • Thank You Notes

  • Formal Letters

  • Informal Letters

Module Ten: Dressing for Success

  • The Meaning of Colors

  • Interpreting Common Dress Codes

  • Deciding What to Wear

Module Eleven: International Etiquette

  • General Rules

  • Important Points

  • Preparation Tips

Module Twelve: Wrapping Up

  • Words from the Wise

  • Review of Parking Lot

  • Lessons Learned

  • Completion of Action Plans and Evaluations